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Terms and Conditions
D W Supplies
TERMS & CONDITIONS OF SALE
DEFINITIONS
• “Customer” means the customer placing an order for goods with the company.
• “Company” means D W Supplies and its subeidiary companies, affiliates and / or trading divisions.
• “Goods” means all goods which are subject to the customer’s orders which are to be supplied to the customer by the company under these terms.
1: All orders are accepted subject to availability of Goods.
2: Prices are exclusive of VAT and other taxes (if any) and such costs shall be payable by the Customer
3: The Company shall have the right to cancel any contract made with the Customer and/or to suspend deliveries
4: Delivery shall take place when the goods are unloaded at the customer’s premises or if different, the place specified in the Customer’s order. The Customer shall co-operate with the Company and/or its agent to facilitate unloading.
5: Dates and times quoted by the company for delivery are deliveries are estimates only ant the company shall have no liability for any delay in meeting delivery dates
6: The customer must as soon as reasonably practicable following delivery. Examine the goods and shall notify the Company’s customer service department within three days of delivery. Of any damage to goods or shortfall from the order.
7: All damaged goods will be replaced as soon as practically possible.(claims forms for the courier may need to be completed by the customer as to aid our cost recovery)
8: All shortfalls once notified and confirmed will be forwarded as soon as practically possible.
9: All goods incorrectly ordered will be accepted as a return and a 20% re-stocking fee may apply. (all postage costs incurred during the return are the customers responsibility)
10: The goods will meet their general description as shown on the delivery note but the company may change composition, packaging, manufacturing processes and other such matters from time to time.
11: The company shall retain full ownership of and title to all Goods delivered to the Customer or any part thereof unless the Customer has paid all sums owing to the company
12: The customer shall co-operate fully in any product hold or recall campaign organized by the company and assist the company in recovering affected goods and preventing their sale to third parties.
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