Terms and Conditions
D W Supplies
TERMS & CONDITIONS OF SALE
• “Customer” means the customer placing an order for goods with the company.
• “Company” means D W Supplies and its subsidiary companies, affiliates and / or trading divisions.
• “Goods” means all goods which are subject to the customer’s orders which are to be supplied to the customer by the company under these terms.
1: All orders are accepted subject to availability of Goods.
2: Prices are exclusive of VAT and other taxes (if any) and such costs shall be payable by the Customer
3: The Company shall have the right to cancel any contract made with the Customer and/or to suspend deliveries
4: Delivery shall take place when the goods are unloaded at the customer’s premises or if different, the place specified in the Customer’s order. The Customer shall co-operate with the Company and/or its agent to facilitate unloading.
5: Dates and times quoted by the company for delivery are deliveries are estimates only and the company shall have no liability for any delay in meeting delivery dates
6: The customer must as soon as reasonably practicable following delivery. Examine the goods and shall notify the Company’s customer service department within three days of delivery of any damage to goods or shortfall from the order.
7: All damaged goods will be replaced as soon as practically possible. (Claims forms for the courier may need to be completed by the customer as to aid our cost recovery)
8: All shortfalls once notified and confirmed will be forwarded as soon as practically possible.
9: All goods incorrectly ordered will be accepted as a return and a 20% re-stocking fee may apply. (All postage costs incurred during the return are the customers responsibility)
10: The goods will meet their general description as shown on the delivery note but the company may change composition, packaging, manufacturing processes and other such matters from time to time.
11: The company shall retain full ownership of and title to all Goods delivered to the Customer or any part thereof unless the Customer has paid all sums owing to the company
12: The customer shall co-operate fully in any product hold or recall campaign organized by the company and assist the company in recovering affected goods and preventing their sale to third parties.
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Please call with any problems and we will do our best to rectify the problem ASAP 01902 674407
We require all damaged or incorrectly supplied goods to be notified to us within 3 working days.
No exceptions to the above unless prior approval has been granted.
There will be a 10% restocking fee if goods ordered incorrectly or no longer required.
The buyer will pay for all returns postage on incorrectly or not required orders.
Replacement of damaged orders will paid for by the seller.
Your item will be delivered by Royal Mail if postage charged under £4.99.
If postage charged at £6.99 Parcelforce will attempt delivery. Three delivery attempts will be made before the goods are returned to us. We will then charge to resend.
If an item is out of stock we will contact you to offer either a similar or more expensive product (at our cost) or the option to receive a partial order with the out of stock item to be forwarded when in stock.
Last updated: 24-May-2012
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1. Who we are
This website is provided by DWSupplies, a firm of cleaning and hygiene suppliers established in England.
2. The information we collect:
We collect information from you through this website:
We collect certain basic information about you when you visit our website. We recognise the importance both of keeping that information secure and of letting you know what we intend to do with it.
Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.
We use the cookies on this website to ‘remember’ information so that it can be passed from page to page and to collect site statistics. For example, in the Events section, the information you put into the booking form on any page is stored on the webserver, and a cookie is used to point to that information. When you click ‘next’ to go to the next page of the form, our website reads the cookie which points back to the stored information so that it can be accessed by our site.
We use four types of cookie on this site. None of them stores any information that identifies you personally, such as by a name or address.
•Our website provider, EKM, uses ecomerce cookies which remember your shopping cart as you move through pages.
•Our payment provider, Paypal, Google Payments & Skrill, uses session cookies that allow our site to communicate with their card-payment functionality. These session cookies are passed from page to page of the site, and expire at the end of your session when you close your browser. These cookies are served by PayPal & Skrill & Google Payments, so are ‘third party cookies’.
•We use the free Google Analytics tool (see http://www.google.com/intl/en_uk/analytics/) to collect and analyse site statistics. Google Analytics uses persistent cookies to track data. These cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. Google Analytics’ cookies store IP addresses but we cannot link those addresses to any individual or path through the website. Google uses the cookies to read information and evaluate visitors’ use of the website in the form of statistical reports that we can access. The Google Analytics’ code is incorporated into our site’s code so that our site serves the cookies, but Google has access to the cookies. You can stop being tracked by Google Analytics across all websites by going to Google's site at: http://tools.google.com/dlpage/gaoptout
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