Terms and Conditions

D W Supplies


TERMS & CONDITIONS OF SALE


DEFINITIONS


• “Customer” means the customer placing an order for goods with the company.

• “Company” means D W Supplies and its subsidiary companies, affiliates and / or trading divisions.

• “Goods” means all goods which are subject to the customer’s orders which are to be supplied to the customer by the company under these terms.


1: All orders are accepted subject to availability of Goods.

2: Prices are exclusive of VAT and other taxes (if any) and such costs shall be payable by the Customer

3: The Company shall have the right to cancel any contract made with the Customer and/or to suspend deliveries

4: Delivery shall take place when the goods are unloaded at the customer’s premises or if different, the place specified in the Customer’s order. The Customer shall co-operate with the Company and/or its agent to facilitate unloading.

5: Dates and times quoted by the company for delivery are deliveries are estimates only and the company shall have no liability for any delay in meeting delivery dates

6: The customer must as soon as reasonably practicable following delivery. Examine the goods and shall notify the Company’s customer service department within three days of delivery of any damage to goods or shortfall from the order.

7: All damaged goods will be replaced as soon as practically possible. (Claims forms for the courier may need to be completed by the customer as to aid our cost recovery)

8: All shortfalls once notified and confirmed will be forwarded as soon as practically possible.

9: All goods incorrectly ordered will be accepted as a return and a 20% re-stocking fee may apply. (All postage costs incurred during the return are the customers responsibility)

10: The goods will meet their general description as shown on the delivery note but the company may change composition, packaging, manufacturing processes and other such matters from time to time.

11: The company shall retain full ownership of and title to all Goods delivered to the Customer or any part thereof unless the Customer has paid all sums owing to the company

12: The customer shall co-operate fully in any product hold or recall campaign organized by the company and assist the company in recovering affected goods and preventing their sale to third parties.

Google checkout clients:

Please call with any problems and we will do our best to rectify the problem ASAP 01902 674407

We require all damaged or incorrectly supplied goods to be notified to us within 3 working days.

No exceptions to the above unless prior approval has been granted.

There will be a 10% restocking fee if goods ordered incorrectly or no longer required.

The buyer will pay for all returns postage on incorrectly or not required orders.

Replacement of damaged orders will paid for by the seller.

Your item will be delivered by Royal Mail if postage charged under £4.99.

If postage charged at £6.99 Parcelforce will attempt delivery. Three delivery attempts will be made before the goods are returned to us. We will then charge to resend.

If an item is out of stock we will contact you to offer either a similar or more expensive product (at our cost) or the option to receive a partial order with the out of stock item to be forwarded when in stock.

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